Please follow these guidelines when setting up files for printing:

Digital File Setup
Files are accepted on these media:
CD, Data DVD or floppy - please don't use Direct CD®
Compact Flash, Smart Media
XD or SD Card
Memory Stick
File types supported:
Jpegs or Tiffs
No PSD Photoshop files or camera RAW files
File Attributes:
Please work in sRGB colorspace
8 bit RGB color (No grayscale or CMYK, no 16 bit color)
Layers must be flattened
No commas or apostrophes in file name
Save JPEGS with 'standard' format, NOT 'progressive' or 'optimized'
Please format for your intended print size to avoid unwanted cropping
300 dpi or higher for best results
Please calibrate your monitor to insure color fidelity